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MCLKS
 Post subject: Four Winns Email Support
PostPosted: Thu May 07, 2009 5:04 pm 
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Dolphin

Joined: Tue Oct 02, 2007 4:19 pm
Posts: 75
Fellow Four Winns Owners,

I have contacted via email FW twice recently with no reply. Last year they would send an automated email acknowledging your request followed by a response within 1-2 business days. Now, no acknowledgment and no response ???? :(

Has anyone else experienced the same?

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2002 Vista 298 VP 5.0Gxi
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captwalt
PostPosted: Thu May 07, 2009 5:08 pm 
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email admin your custom rank

Joined: Mon Aug 06, 2007 9:02 am
Posts: 616
Location: Miami, FL
Their phone support is hurting as well. Last year it was a pleasure to deal with. This year on 3 occasions I left voice mails with no response. My guess is this is related to job cuts.

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Walter
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2003 248 Vista - VP 5.0 GXi
2009 Toyota Tundra SR5 5.7L 4x4
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mkivbren
PostPosted: Fri May 08, 2009 9:53 am 
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AGE < LOA

Joined: Tue Mar 13, 2007 8:53 pm
Posts: 739
Yeah, it took a few weeks to get a response on a simple question. But my question was two part, and I still haven't heard back on the second part which required input from the engineers...
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captwalt
PostPosted: Fri May 08, 2009 10:07 am 
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email admin your custom rank

Joined: Mon Aug 06, 2007 9:02 am
Posts: 616
Location: Miami, FL
mkivbren wrote:
Yeah, it took a few weeks to get a response on a simple question. But my question was two part, and I still haven't heard back on the second part which required input from the engineers...



and that is considering you just bought a boat last month, a really big one. :)

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Walter
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2003 248 Vista - VP 5.0 GXi
2009 Toyota Tundra SR5 5.7L 4x4
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mkivbren
PostPosted: Fri May 08, 2009 11:30 am 
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AGE < LOA

Joined: Tue Mar 13, 2007 8:53 pm
Posts: 739
Exactly Walt, It was only a few days after I made the deal, and I prefaced that in the inquiry! I was a bit surprised for sure.
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brijr77
PostPosted: Sun May 10, 2009 3:30 pm 
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Shark
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Joined: Tue Apr 21, 2009 8:27 am
Posts: 115
Location: Boston, Ma
i called four winns two weks ago on a friday, my call was returned on monday morning by one of the engineers. I guess i got lucky.
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sj901196
PostPosted: Mon May 11, 2009 1:53 pm 
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Dolphin

Joined: Sun Aug 03, 2008 8:49 pm
Posts: 97
Location: Stuart Florida- Southampton UK
I have been waiting 6 months for a new wooden panel for the interior of my 2008 358, my dealer is also getting nowhere, very bad service.
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