Glad everything worked out for you. The response from Volvo is why I didn't want a Merc in my boat. Not that Merc is bad, I just have friends that have had real difficulty with warranty stuff from Merc. Volvo is very reasonable and with support from a local mechanic they will step up to the plate. We had a defective oil line on or port engine. Lost the line and all the oil. They checked and replaced the line. It happened again 13 hrs later. I emailed the fellow at Volvo on the Saturday evening after we got home about the line failing again. Monday before 10AM I had a call from him. He had already made an appointment at the dealer for me and had a new crated motor on it's way down. He said he didn't care if the motor was still okay, he was replacing it.
I'll second Mikes idea. The Four Winns dealer I have my boat serviced at has had the service department treated to a pizza lunch on me a couple times. I find the service guys ( like us I/T guys) get little recognition. A bit of gratitude goes a long way.
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Jvalich
http://www.badcock.com'04 FW 288 Vista "Mental Floss"