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| trouble with volvo penta extended protection https://www.smwebhead.com/phpBB3/viewtopic.php?f=2&t=6313 |
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| Author: | brijr77 [ Wed Aug 04, 2010 8:44 pm ] |
| Post subject: | trouble with volvo penta extended protection |
so i was out on the boat two weeks ago, day was going great than she just died. After dealing with the hassle of being towed in i brought it to my dealer, they found that the upper bearing on the outdrive siezed. At first i was told that i was all set and it was covered about 1200 dollar repair. Today i get a call from the dealer saying that because of complications during repair about four hours labor that i was going to have to come up with the extra 400 dollars. The dealer told me they called volvo extra protection and explained the situation but they refuse to pay any more money. The reason for this was that all claims are paid on a set shop rate and that is it. I tried to call them myself today and got no where, i was told a supervisor will call me tomorrow. any help or advise would be great. By the way the boat is a 2005 268 with 5.7 osi only 100 hrs. |
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| Author: | mikebaker1975 [ Wed Aug 04, 2010 9:55 pm ] |
| Post subject: | Re: trouble with volvo penta extended protection |
Do you have the original warranty document? It does seem odd they want you to cover extra hours that in all reality their mechanic should have been able to do in a expected amount of time. |
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| Author: | Graham R [ Thu Aug 05, 2010 2:49 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
I'd imagine the standard mechanics time allowed would be calculated on changing a standard bearing. Changing a seized bearing could well be very different and more labour intensive than changing a bearing that's simply worn out. Was it the bearing on the input shaft that seized? Didn't the OSi drive have issues with the bellows tearing, that VP tried a number of times to prevent ny changing the design , but eventually gave up and withrew the drive from the market?? Could there have been water in there some time in the past (or recently) which could have let water in and caused the bearing to rust/ seize? If it's seized due to that (rust) it could be the design problem that caused it. Graham |
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| Author: | aguyindallas [ Thu Aug 05, 2010 7:19 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
To me, the problem isn't with the warranty company, the problem is with the shop. Why is it your problem that the technician had complications? That sounds like they have a slow or inexperienced tech and they want somebody to pay for it. |
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| Author: | Borchik [ Thu Aug 05, 2010 8:11 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
They generally pay only flat rate labor. Sometimes things become far more difficult to take apart than flat rate time, even for guys who have been working on it their whole lives. I have to deal with it quite often. However, when they file the warranty claims they are allowed to claim extra labor in some circumstance. As a dealer who is trying to make their customer happy they should at least consume part of the expense, I do it all the time. |
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| Author: | brijr77 [ Thu Aug 05, 2010 8:17 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
Thanks for the replies guys. The dealer I go to is pretty good I have been going to them for fours years and never had a problem. They have done a lot of work for me over that time and have always been great. I guess the problem was that the bearing got so hot it welded it self to outer bearing. They explained to me that the extra labor was to carefully cut the bearing out with air tools. I am no mechanic but just can't believe the extended protection will not cover this extra labor. Just because the shop manual says it should take six hours does not mean you will not have problems. I could see if just the job itself just took longer but with a major problem there should be some wiggle room |
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| Author: | brijr77 [ Thu Aug 05, 2010 8:22 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
Borchik wrote: They generally pay only flat rate labor. Sometimes things become far more difficult to take apart than flat rate time, even for guys who have been working on it their whole lives. I have to deal with it quite often. However, when they file the warranty claims they are allowed to claim extra labor in some circumstance. As a dealer who is trying to make their customer happy they should at least consume part of the expense, I do it all the time. I guess they did try to do this and the company just says sorry flat rate only. My dealer did say that if we can't get more money out of them they will give me a discount on labor. My problem is not with dealer they always do right by me. Do I have any chance of getting extended protection to pay? Thanks for replies |
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| Author: | brijr77 [ Thu Aug 05, 2010 8:27 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
I guess the most important thing I forgot to mention was that my dealer gave me my boat back already. They said to enjoy while weather is here and we will figure out a solution. Great customer service. |
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| Author: | firecadet613 [ Thu Aug 05, 2010 8:57 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
brijr77 wrote: I guess the most important thing I forgot to mention was that my dealer gave me my boat back already. They said to enjoy while weather is here and we will figure out a solution. Great customer service. Thats fantastic! |
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| Author: | TX H210SS [ Thu Aug 05, 2010 11:52 am ] |
| Post subject: | Re: trouble with volvo penta extended protection |
That is an awesome dealer service in my opinion. However, when doing flat rate work they pretty much have to take the good with the bad, right? Remember this - if the job would have taken less than the flat rate time does that mean you get or VP gets a discount??? - can't see that happening. Not rocking a boat here - but that does sound like an issue between the dealer and VP for whom they are a licensed rep. |
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| Author: | aguyindallas [ Thu Aug 05, 2010 12:20 pm ] |
| Post subject: | Re: trouble with volvo penta extended protection |
TX H210SS wrote: That is an awesome dealer service in my opinion. However, when doing flat rate work they pretty much have to take the good with the bad, right? Remember this - if the job would have taken less than the flat rate time does that mean you get or VP gets a discount??? - can't see that happening. Not rocking a boat here - but that does sound like an issue between the dealer and VP for whom they are a licensed rep. I agree.... |
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| Author: | brijr77 [ Thu Aug 05, 2010 12:34 pm ] |
| Post subject: | Re: trouble with volvo penta extended protection |
TX H210SS wrote: That is an awesome dealer service in my opinion. However, when doing flat rate work they pretty much have to take the good with the bad, right? Remember this - if the job would have taken less than the flat rate time does that mean you get or VP gets a discount??? - can't see that happening. Not rocking a boat here - but that does sound like an issue between the dealer and VP for whom they are a licensed rep. You are absolutely right this is what I am trying to get across to my dealer without destroying our good relationship. I just got off the phone with a rep from Volvo penta extended protection and they are willing to take care of an extra hour labor. So I guess I will have to try and hash it out with my dealer |
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| Author: | Jim_R [ Thu Aug 05, 2010 5:33 pm ] |
| Post subject: | Re: trouble with volvo penta extended protection |
brijr77 wrote: Thanks for the replies guys. The dealer I go to is pretty good I have been going to them for fours years and never had a problem. They have done a lot of work for me over that time and have always been great. I guess the problem was that the bearing got so hot it welded it self to outer bearing. They explained to me that the extra labor was to carefully cut the bearing out with air tools. I am no mechanic but just can't believe the extended protection will not cover this extra labor. Just because the shop manual says it should take six hours does not mean you will not have problems. I could see if just the job itself just took longer but with a major problem there should be some wiggle room I would ask the dealer to consider whether they should not have replaced the outer bearing under warranty as well - saving all that time and money. You might even point out that even the best possbile air tool cutting would not leave the outer bearing pristine. I want my boat available to me too, but I'm going to have that boat a long time, and I'd want it fixed right, and not have to pay extra for a quick fix to a warranty problem. Bottom line, they are an authorized Volvo Dealer, their issue regarding payment for warranty work is with Volvo, not you. When they found the fused bearing they should have reached out to Volvo for instruction. Instead someone made a snap decision to do a 'quick fix' and when it wasn't so quick, elected to bill you. |
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