Our brand new Vista 278's trailer had a seal go bad and lost all the oil on the floor in our storage shed about 6 months after we bought the boat in 2008. I called our dealer to see how they wanted to handle the Warranty work? The warranty dept. said since it was 175 miles back to the dealer it would be best to have the work done by a local mechanic and send the bill to them to have Four Winns cover it. After the work was done I waited for Four Winns to pay, but it took so long because of the sale of the company. I decided to pay my mechanic myself and deal with the warranty dept. myself. After a little over a year, and a lot of calls to the dealer we still did not recieve our money back. I went to our boat show here in Louisville, KY and was told by the dealers head mechanic and warranty man that Four Winns had paid the dealer and I would be receiving a check soon.
We waited a few more weeks and nothing came so I called the dealer and talked to the owner. I was told that Four Winns had not sent any money and I would be paid when they did! After a few more weeks of being told the same thing I decided to call the warranty dept. at Four Winns to see what the hold up was and when I could expect a check? I was told that the dealer was credited for the money about a year before and there would be no money sent, the dealer received credit as payment for parts that he keeps in stock. I then went to the dealer and told him what Four Winns had said and asked for my money. He then proceeded to scream and yell that he would pay me the money but did not want to see me or my boat back at his business ever again. I would like to let Four Winns new owners know about this and was wondering if anyone knew how I could E-mail them
Tony is the main man @ Arnolds and is a great person to deal with. I have dealt with Arnolds for quite some time now, about 20 years, and have been very satisfied with the way he treats his customers (even if we didn't own one of the boats that Arnolds sells)