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| Dealer - out of business -warranty work https://www.smwebhead.com/phpBB3/viewtopic.php?f=6&t=2701 |
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| Author: | pjohnscpa [ Fri Jan 09, 2009 2:24 pm ] |
| Post subject: | Dealer - out of business -warranty work |
Anyone have any experience with Four Winns and warranty work, service work, etc. when the dealer has gone out of business? |
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| Author: | cougarcruiser [ Fri Jan 09, 2009 5:17 pm ] |
| Post subject: | Re: Dealer - out of business -warranty work |
Depends ont he warranty work. Anything mechanical and you can probably deal straight with volvo or merc. As for everything else - find a new local dealer and try to convince them to work with you on stuff. I would think - in the worst case - You could pay for damages and Four Winns would re-imburse you or send you parts. Dealers going under really suck. I am looking forward to a new dealer finding their way to Seattle, that's for sure! |
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| Author: | jvalich [ Fri Jan 09, 2009 6:44 pm ] |
| Post subject: | Re: Dealer - out of business -warranty work |
My boat has been out of warranty for a few years now so I don't have any recent experience with them. I will tell you from past experience that if you call customer service they will very likely "authorize" a local repair shop to do the work. They had one time paid for my dealer to send a tech to my home for the day because I complained about having to tow the boat 150 miles round trip for them to fix a few issues. They paid the dealer to have their mechanic spend half a day in my driveway clearing my "punch" list. |
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| Author: | Better Luck [ Mon Jan 12, 2009 1:37 pm ] |
| Post subject: | Re: Dealer - out of business -warranty work |
Shortly after purchase, my dealer closed. I contacted FW directly and spoke with Mike Stefani who arranged several options for me to get warrantly work done. I was completely satisfied with what was done for me by them and reccomend you call immediately to get things situated. |
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| Author: | Walt [ Mon Jan 12, 2009 5:15 pm ] |
| Post subject: | Re: Dealer - out of business -warranty work |
Hit and miss for me. The dealers closest to the lake I use (and serviced my old boat) won't touch my new boat. The ones I shopped at, but didn't buy from have been EXTREMELY helpful working with FW and keeping me on the water. Dudn't make any sense, but what else can I say. |
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| Author: | SW Florida Dave [ Mon Jan 12, 2009 10:11 pm ] |
| Post subject: | Re: Dealer - out of business -warranty work |
That can really stink when a dealer closes. To cover my butt I purchased every available aftermarket warranty they offered at the time of purchase. We got coverage on the engines, drives and generator covered thru a Mercuiser package the rest from a warranty coverage company the dealer offered but if they go away they warranty is offered by other boat dealers in the area. We ended up with 6 years bow to stern on everything mechanical, electrical, cosmetic. I hope it's enough. |
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