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| ICE, we've got ICE! https://www.smwebhead.com/phpBB3/viewtopic.php?f=6&t=986 |
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| Author: | ShanMan14 [ Wed Jun 13, 2007 9:33 am ] |
| Post subject: | ICE, we've got ICE! |
For those that have been following my A/C saga (here) I thought I'd share this pic. I had the dehumidification mode set, but we had some work done on the boat last week. The guys set the AC to 61 and when we visited the boat on Saturday that was the first thing I noticed. The second was that the air over the galley was barely blowing. Upon further inspection I found the unit iced over. The thermostat has a built-in cycle that turns off the compressor to prevent this, but I guess it didn't work. 
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| Author: | Giaccamo [ Wed Jun 13, 2007 12:15 pm ] |
| Post subject: | |
ShanMan14, What a Shame between this and the generator issues and several others you have posted on such a beautiful boat! I feel for you buddy! All I can say is keep after the dealer to rectify these issues to your satisfaction and copy Four Winns Customer Service on all correspondence. Once these issues are resolved, I am sure you will thoroughly enjoy the boat! |
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| Author: | ShanMan14 [ Wed Jun 13, 2007 2:09 pm ] |
| Post subject: | |
Interesting. I have not been cc'ing Four Winns customer service, and I do have a detailed Word document with the issues I've been updating and sending to my dealer. My concern is that if I now start cc'ing Fouw Winns it would appear as though my dealer is not willing to assist. While they may be moving much slower than I would like, they are not unwilling to assist. |
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| Author: | jnizi [ Thu Jun 14, 2007 10:23 am ] |
| Post subject: | |
I always copy FW on all major communcation with the dealer. Both good and bad. It just keeps FW in the loop and sometimes they see a pattern with defects that can lead back to the factory. The dealer can only do so much if its a design issue. Yes, the dealer is the front line for FW but keeping the factory in the loop can only help your case. Don't be afraid to let FW know that your dealer is doing a good job but maybe QC at the factory should have done a better job before your 278 left the factory. If the dealer only delivers 1 or 2 Vista 278s a year, they don't know all the issues and tricks. FW is shipping the 278 across the country and hopefully know more when it comes to your AC issue, CO leak issue, ETC. |
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| Author: | ShanMan14 [ Thu Jun 14, 2007 10:26 am ] |
| Post subject: | |
What address do you use? Their web page has a form to fill out, it doesn't actually list an address. 
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| Author: | jnizi [ Thu Jun 14, 2007 11:37 am ] |
| Post subject: | |
It appears that they use a single mailbox for all service related issues. When you get a response, they normally attach a name and number of who addressed your e-mail. It normally takes a day or so for a response. Start with - Boating@FourWinns.com |
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