www.iFourWinns.com

Well, I was (am) ordering for Mark's boat as well as mine...just figured this would be easier...sadly, I probably wont do this again. Too much hassle.

_________________
Current Boat:
2004 Sea Ray 320 Sundancer "Nauti Luvin'"

Previous Boats:
1999 298 Vista "Seas The Day"
2008 H200SS "Nauti Luv"
2006 Tahoe Q4

Just to update on this thread...

On Wednesday 4-14, I called back in and spoke with my salesperson. I was again told that the parts were not in and they would ship when they got them. I asked why they seemed to be the only dealer in the country unable to get parts from Volvo in a timely matter and was again told...I dont know. At this time, I was offered an order cancellation, which I did do. They then said my money would be refunded in about 2 weeks, depending on banking policies etc...After it was cancelled, I hung up the phone.

Two minutes later, I decided to call back. I asked for the manager or owner. After a couple minutes, they put the IT Guy on the phone (apparently, he was the closest thing to a manager at the time). I explained the problem, and he assured me I would have the parts by this coming Monday.

Yesterday, I got an email from MPE that was a copy of a drop ship order from MPE direct to Volvo. Today, I came home to a box of parts, that were shipped directly from Volvo. Great, I am certainly happy.

One questions still remains...why did it take them a month to get something done when apparently, a quick order to Volvo got this handled overnight?

_________________
Current Boat:
2004 Sea Ray 320 Sundancer "Nauti Luvin'"

Previous Boats:
1999 298 Vista "Seas The Day"
2008 H200SS "Nauti Luv"
2006 Tahoe Q4

Wow. I will definatly rethink ordering from MPE in the future....

_________________
2007 358 T-5.7GXi IB
Previous Boats
'08 H240, '08 V318, '04 268, '04 225

boatparts@winnisquammarine.com

That goes straight to Terry, the parts dude... He can get ya hooked up also.

_________________

2008 318 Vista -SOLD, but I am still around!
All Night Long, Seattle WA

You re-thinking everything is nothing new.



I'm sure he can, just like any reputable dealer, but him just like any "parts guy" does not send orders in until they have a decent size order to place. So it may be faster service , and it may not.

_________________
One of 4 Previous (Sold) Boats:
2000 Four Winns 268 Vista

Current Boat: 2004 Chaparral 235 ssi cuddy

Unlike most dealers, Winnisquam stocks a surprising amount... at least of the basics for most general service work.

They have 7-8 techs full time - they need the inventory.

I guess that's one reason they've had a stellar year versus most dealers scraping by.

Don't get me wrong, I wait for parts... but that's usually FedEx or UPS' fault.

_________________

2008 318 Vista -SOLD, but I am still around!
All Night Long, Seattle WA

I'll agree that they do have a surprising amount of parts in stock, and they came through for me with a cabin door latch.
I can tolerate a bit of a wait to get the correct part. Some people can't.

_________________
One of 4 Previous (Sold) Boats:
2000 Four Winns 268 Vista

Current Boat: 2004 Chaparral 235 ssi cuddy

And conversely, I've waited for Winnisquam and had to call back several times. Nobody's perfect.

_________________


Mike
2005 Four Winns 230/240
VP 5.7GXi/DP
1998 F-150 XLT
Boat Pic

I never heard back from them about what I was looking for.

_________________
2000 235 Sundowner
Previously 2007 Horizon 190
2004 Chevy Avalanche Z71

I have experienced this myself.

_________________
Current Boat:
2004 Sea Ray 320 Sundancer "Nauti Luvin'"

Previous Boats:
1999 298 Vista "Seas The Day"
2008 H200SS "Nauti Luv"
2006 Tahoe Q4

So did they get the parts from http://www.volvopentastore.com/ which is a link on Volvo's main website? If so, then we can order direct from Volvo ourselves. This is where I order my parts from and have always gotten them timely.

_________________

Current Boat: 2000 Four Winns 298 Vista
Previous Boat: 2000 Carver 406MY

They were drop shipped direct from Volvo (no reference of "Volvo Penta Store") in Georgia...FedEx, overnight.

_________________
Current Boat:
2004 Sea Ray 320 Sundancer "Nauti Luvin'"

Previous Boats:
1999 298 Vista "Seas The Day"
2008 H200SS "Nauti Luv"
2006 Tahoe Q4

Well Monday it will have been four weeks since I placed my order with MPE. Under normal circumstances this would be annoying but considering that they have already charged my card it is really unacceptable. I will probably be cancelling my order. Its too bad really. I used to hold them in high regard.

_________________
Martin
04 268 Vista - Knot Again
08 Boston Whaler 130 Sport - Double Good
Previous Boat:
97 278 Vista - Buoy Howdy

Call and act stupid. Talk to Henry, he was the guy that helped me. Believe it or not...he told me he is their "web/it" guy. My salesperson is "Bob"...for what thats worth. When you talk to Henry...tell him about my situation (PM me for personal info) and demand you get the same treatment.

_________________
Current Boat:
2004 Sea Ray 320 Sundancer "Nauti Luvin'"

Previous Boats:
1999 298 Vista "Seas The Day"
2008 H200SS "Nauti Luv"
2006 Tahoe Q4